Important mental health and substance use disorder treatment information
LifeWise Assurance Company considers mental health and chemical addiction or dependency treatment as specialty care. Contact us, using the number on the back of your member ID card, if you can't get an appointment with a behavioral health provider within
15 business days.
Crisis resources
In a life-threatening mental health or medical emergency call 911.
In emotional distress crisis: call/text 988 Suicide and Crisis Lifeline (24/7) or chat with a counselor at 988lifeline.org.
Emergency Behavioral Health Services provided by an emergency behavioral
health services provider, with or without a pre-authorization, are always
covered whether the provider is in your network or not.
Mental health resources
How to File a Complaint with the Washington Office of the Insurance Commissioner (OIC)
Please use the OIC complaint form or the toll-free OIC hotline at 1-800-562-6900. You can also access all reports issued
by the OIC at Reports | Washington state Office of the Insurance Commissioner.