24-Hour NurseLine

  • Get the Right Care

    Should I call a nurse, seek urgent care or go to the ER? Sometimes it’s hard to know which to choose, but there’s a big difference in time and money.

    Not Sure What to Do?

    Call our FREE and CONFIDENTIAL 24-Hour NurseLine to speak to a registered nurse who will help you determine where and when to seek treatment.
    The 24-Hour NurseLine number is listed on the back of your ID card.

    Life Threatening

    Call 911 or go to the emergency room if you are in severe pain or your condition is endangering your life.

    Examples of medical emergencies:

    • suspected heart attacks
    • strokes
    • broken bones

    Non-Life Threatening

    Urgent care facilities provide quick, convenient care for health needs that aren’t life threatening but can’t wait until the next day or longer. They are open outside of regular business hours and are less expensive than emergency room care.

    Examples of conditions that can be dealt with in an urgent care facility:

    • ear infections
    • low fever or mild flu symptoms
    • minor rashes, cuts, bites and sprains