Electronic Funds Transfer Overview

Electronic Funds Transfer (EFT) gives you the convenience of faster payments and fewer trips to the bank. Here you’ll find everything you need to sign up for EFT.

New EFT account enrollment or change requests (i.e., new enrollment, bank account changes, cancellation), are handled through Availity's Transaction Enrollment Tool and then submitted to LifeWise for processing. If you're already signed up for EFT through LifeWise, no action is required. 

Things to know before you enroll

New EFT account enrollment or change requests are handled by Availity.
LifeWise will continue to process EFT for our providers. If you have any change requests to your EFT account (i.e., new enrollment, bank account changes, cancellation), you’ll need to make your request using Availity's Transaction Enrollment Tool. Sign in to Availity and select My Providers in the top menu. Then select Enrollments Center > Transaction Enrollment. Need help? Watch a demo for transaction enrollment located at the top of the Availity page. Note that any bank account number changes require EFT cancellation and re-enrollment requests. NOTE: Select the Premera and Affiliates health plan payer to register, change, or cancel EFT.

LifeWise and affiliates: EFT enrollment is by tax ID number (TIN). Everyone associated with the TIN receives EFT. Only one bank account number is allowed for each TIN. If you have more than one bank account associated with your TIN, EFT may not work for you.

Online instead of paper EOPs: EFT enrollment automatically turns off your paper explanation of payments (EOPs) for all LifeWise business entities and affiliates (except FEP and shared administration). After you enroll, you’ll only have online access to your EOPs through Availity.

You’ll receive direct deposit for all LifeWise (and its parent company) payments.

Check enrollment status or cancel/change EFT

Sign in to Availity's Transaction Enrollment Tool to check your enrollment status. Your first online payment may take up to 15 business days to process after you submit your enrollment form. Please allow 5-7 days to verify information with your bank and an additional 5-7 days for the payment cycle.

If your bank account number changes, you need to submit a request to cancel your enrollment and re-enroll using Availity's Transaction Enrollment Tool. 

New EFT account enrollment or change requests (i.e., new enrollment, bank account changes, cancellation), are handled through Availity's Transaction Enrollment Tool and then submitted to LifeWise for processing. Any bank account number changes require EFT cancellation and re-enrollment requests.

How to find your online EOPs

Reconcile your accounts: You can access your explanation of payment (EOP) through Availity’s Remittance Reviewer. Sign in to Availity  and select Claims & Payment from the top menu. Then select Remittance Viewer. Search for your EOP by check/EFT number, tax ID, NPI number, payer name, or check/EFT amount. The electronic EOP includes the same information as a paper version, including the payee information and the NPI number.

Search by check/EFT paid date: Use the claims payment date to search for your EOP before we deposit funds in your account.

Payment dates: Claims payments are issued every Saturday and the last day of the month. Payments are deposited into your account on the following Thursday (deposit date may vary if on or near a holiday).

Search by payment reference ID: We send the payment reference ID number to your bank so you can find it on your statement. The payment reference ID number is 16 digits long, typically followed by additional numbers.

Example: TRN*1*20150328123456781111111111
(Use the bold numbers as your payment reference ID when searching on the tool.)

Need help? Give us a call

For payment questions, call Customer Service at 877-342-5258, option 2.

For Availity technical support or help with registration, call 800-282-4548, 8 a.m. to 5 p.m., Eastern Time, Monday through Friday.