Electronic Funds Transfer

Electronic Funds Transfer (EFT) gives you the convenience of faster payments and fewer trips to the bank. Before you sign up for EFT, you’ll need to have an EFT administrator role with OneHealthPort and your tax ID number (TIN). Learn about everything you need to sign up, right here.

What do I need to know before I enroll in EFT? 

  • To enroll in EFT, you need an EFT administrator role with OneHealthPort (OHP). Ask your OHP administrator to authorize individuals from your organization to designate bank payments and activities.
  • EFT enrollment is by tax ID number (TIN). Everyone associated with the TIN receives EFT. Only one bank account number is allowed for each TIN. If you have more than one bank account associated with your TIN, EFT may not work for you.
  • EFT enrollment automatically turns off your paper Explanation of Payments (EOPs) for all LifeWise business. This means that after you enroll, access to your EOPs will be online only.
  • You’ll receive direct deposit for all LifeWise (and its parent company) payments.

What information do I need to enroll in EFT? 

  • Access: To access the EFT tool, you need the EFT Administrator role on your OHP account
  • Provider Name: Your Doing Business As (DBA) name
  • Contact Information: How we can reach you if we have questions
  • Agent Information: Billing agency or clearinghouse accepting payments on your behalf
  • Bank Information: Bank name, account type,account and routing numbers*

If your routing number is not on file, you can email it to us at Routingnumber.LW@LifewiseHealth.com. Make sure your email also includes your bank’s name and address, and your contact information.

Please do not include your bank account number in the email. Within three business days, your request will be complete and you can restart your secure enrollment online.

How do I enroll in EFT? 

  • Complete the online enrollment form. Have your EFT Administrator log in to OHP to access the enrollment page and complete the online enrollment form.
  • Contact your bank or check your bank account online to view deposits. You can access your explanation of payment (eEOP) on the secure Claims & Payment tool on the left-hand menu of our provider website.
  • Print a copy of your completed enrollment form. 

Enroll Now 

What happens after I enroll? 

  • Check your enrollment status on the EFT tool homepage.
  • Your first online payment may take up to 15 business days to process after you submit your enrollment form. Please allow 5-7 days to verify information with your bank and an additional 5-7 days for the payment cycle.
  • If you need to cancel EFT, use the online “Cancel EFT” button.
  • If your bank account number changes, you‘ll need to discontinue your enrollment using the online “Cancel EFT” button and enroll again with your new bank account number.
  • If you need to cancel EFT, please note that it may take up to three business days to process your cancellation request. A paper check will then be sent to you at the next payment cycle.

How do I find my EOP? 

  • Reconcile your accounts: To find your online EOP, use the Claims & Payment tool and select ‘Payments’. Search for your EOP by payment reference ID number, dollar amount, or paid date. The electronic EOP includes the same information you would receive on paper, including the payee information and the NPI number.
  • Search by paid date: You can search for your EOP before we deposit funds in your account. Use the claims payment date to search for your EOP.
  • Payment dates: Claims payments are issued every Saturday and the last day of the month. Payments are deposited into your account on the following Thursday. (Deposit date may vary if on or near a holiday.)  
  • Search by payment reference ID: We send the payment reference ID number to your bank so you can locate it on your statement. The payment reference ID number is 16 digits long, typically followed by additional numbers – here’s an example: TRN*1*20150328123456781111111111
    (Use the bold numbers as your payment reference ID when searching on the tool.)
2015 04 30 12345678 1111111111
YYYY MM DD Distinct # Additional numbers (not part of payment reference ID #)

Who do I call if I have questions? 

Here is the contact information you’ll need if you have questions about enrolling in EFT:

  • Contracted providers: please call Physician and Provider Relations at 877-342-5258, option 4
  • Non-contracted providers: please call Customer Service at  877-342-5258, option 2
  • All providers: for questions about payments, please call Customer Service at 877-342-5258, option 2